DCB Hospitality Group Privacy Policy
Last Updated: August 30, 2026
DCB Hospitality Group ("DCB Hospitality," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information, including names, telephone numbers, email addresses, and information submitted through our websites, communications, and business operations.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Telephone number
- Email address
- Information submitted through website forms
- Information provided by email, telephone, SMS or other communications
- Repair, maintenance, operational, customer service, or other requests submitted to us
- Photos, attachments, or other information voluntarily submitted in connection with a request
We may also automatically collect certain technical information when you use our websites, including IP address, browser type, device information, pages visited, and similar usage information.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and requests
- Provide customer service and support
- Communicate regarding our restaurants, services, operations, or business
- Process and manage repair and maintenance requests
- Communicate with employees, managers, vendors, and other authorized users regarding operational matters
- Send transactional or operational SMS messages when appropriate
- Improve our websites, services, and business operations
- Maintain records and protect the security and integrity of our systems
- Comply with applicable laws and legal obligations
- Send marketing communications where permitted by law and where appropriate consent has been obtained
3. SMS and Mobile Messaging
DCB Hospitality may use SMS and MMS messaging for transactional and operational communications.
For our internal repair and maintenance messaging program, authorized employees and restaurant managers may voluntarily initiate a conversation by texting a company-designated repair and maintenance telephone number. Messages may include confirmations that a repair request was received, requests for additional information, requests for photographs, repair status information, or other communications directly related to the submitted request.
Message frequency varies depending on the nature and frequency of the requests and conversations. Message and data rates may apply.
Recipients may reply STOP at any time to stop receiving SMS messages from the applicable messaging program. Recipients may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
4. Mobile Information and SMS Consent
Mobile information, including telephone numbers, SMS opt-in data, and messaging consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that perform services on our behalf and are necessary to operate our messaging program, such as telecommunications, messaging, technology, hosting, or customer-support providers. These service providers may use the information only as necessary to provide services to DCB Hospitality.
Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
5. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information in limited circumstances, including:
- To service providers that assist us in operating our websites, systems, communications, restaurants, or business
- To professional advisers such as attorneys, accountants, insurers, and consultants where appropriate
- When required by law, legal process, court order, or governmental request
- When reasonably necessary to protect DCB Hospitality, our employees, customers, property, rights, or safety
- In connection with a merger, acquisition, financing, restructuring, sale, or other business transaction, subject to applicable law
Regardless of the foregoing, mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate our business, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.
8. Your Privacy Choices and Rights
Depending on where you reside, applicable law may provide rights concerning your personal information, including rights to request access, correction, deletion, or information regarding how we use or disclose your information.
You may contact us to exercise an applicable privacy right.
For SMS communications, reply STOP to the applicable message thread to opt out of future SMS messages from that messaging program.
9. Cookies and Website Technologies
Our websites may use cookies and similar technologies to operate website functionality, understand website usage, improve performance, and provide relevant experiences.
Your browser may allow you to limit or disable cookies. Certain website functionality may not operate correctly if cookies are disabled.
10. Children's Privacy
Our websites and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization.
If we learn that we collected personal information from a child under 13 in circumstances where such collection was not permitted, we will take reasonable steps to delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or services.
When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes may also be communicated through other appropriate means.
12. Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
DCB Hospitality Group
Email: contact@dcbhospitality.com