DCB Hospitality Group SMS Terms & Conditions
Last Updated: August 30, 2026
These SMS Terms & Conditions ("SMS Terms") govern text message communications sent by DCB Hospitality Group ("DCB Hospitality," "we," "our," or "us"). By opting in to or otherwise consenting to receive SMS or MMS messages from an applicable DCB Hospitality messaging program, you agree to these SMS Terms.
1. Program Description
DCB Hospitality uses SMS and MMS messaging for transactional and operational business communications.
Our Repair and Maintenance Messaging Program allows authorized DCB Hospitality employees and restaurant managers to report repair, maintenance, equipment, facility, plumbing, electrical, HVAC, and other operational issues through a company-designated telephone number.
An authorized user may initiate a conversation by sending a repair or maintenance request to the designated number. DCB Hospitality may respond with messages including:
- Confirmation that a repair or maintenance request was received
- Requests for additional information about the reported issue
- Requests for photographs or other information needed to evaluate the issue
- Repair or maintenance status information
- Follow-up questions regarding an existing request
- Other transactional or operational communications directly related to the submitted request
This messaging program is not intended for advertising or promotional marketing.
2. Consent to Receive Messages
Authorized employees and restaurant managers may be provided a DCB Hospitality telephone number for reporting repair and maintenance issues.
When an authorized user voluntarily initiates an SMS conversation with the designated number, the user consents to receive transactional SMS or MMS replies reasonably related to that request or conversation.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
3. Message Frequency
Message frequency varies depending on the number and nature of repair or maintenance requests submitted and the amount of follow-up communication required.
There is no fixed number of messages that a user will receive.
4. Message and Data Rates
Message and data rates may apply.
Your wireless carrier's standard messaging and data charges may apply to messages sent or received in connection with this program.
5. Opting Out
You may opt out of SMS communications at any time by replying:
STOP
After you send STOP, you may receive a confirmation that you have been unsubscribed. You will no longer receive messages from the applicable messaging program unless you subsequently opt in again.
Other standard opt-out keywords supported by our messaging provider may also be recognized.
6. Help
For assistance with the SMS program, reply:
HELP
You may also contact DCB Hospitality at:
Email: contact@dcbhospitality.com
Telephone: (949) 459-3400
7. Supported Carriers
SMS and MMS delivery is subject to wireless carrier availability and network conditions.
Wireless carriers are not liable for delayed or undelivered messages.
Delivery of any particular message is not guaranteed.
8. Privacy
We respect the privacy of users participating in our messaging programs.
Mobile telephone numbers, SMS opt-in information, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be provided to service providers as necessary to operate and support the messaging program, subject to appropriate restrictions on their use of the information.
For additional information about how DCB Hospitality collects, uses, and protects personal information, please review our Privacy Policy:
DCB Hospitality Privacy Policy
9. User Responsibilities
Users should provide accurate information when submitting repair or maintenance requests.
SMS messaging should not be used to report an emergency or a situation involving an immediate threat to health, life, or safety. In an emergency, contact the appropriate emergency services or follow DCB Hospitality's applicable emergency procedures.
10. Changes to the SMS Program
DCB Hospitality may modify, suspend, or discontinue an SMS messaging program at any time.
We may also update these SMS Terms periodically. Any updated version will be posted on this page with a revised "Last Updated" date.
Continued participation in the messaging program following an update constitutes acceptance of the updated SMS Terms to the extent permitted by applicable law.
11. Contact Information
Questions regarding these SMS Terms or the DCB Hospitality messaging program may be directed to:
DCB Hospitality Group
Email: contact@dcbhospitality.com